Frequently Asked Questions
70170 Line
My 70170 is malfunctioning. What should I do?
Check that no object or debris is obstructing the lock mechanism.
My 70170 is jammed. What should I do?
Return the lock to the after-sales department
My 70170 is not opening with the access control. What should I do?
Check the connector pinout and confirm that the opening command is reaching the lock control board.
My 70170 is very difficult to operate (electrical and mechanical). What should I do?
Perform the recommended lock maintenance.
My 70170 no longer unlocks with the cylinder. What should I do?
Return the lock to the technical support department for inspection.
My 70170 no longer opens. What should I do?
Check the following: Verify the power supply HB LED; Verify the opening request BP LED (push button or credential).
My 70170 indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
My 70170indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
My 70170 is not working. What should I do?
Check the cable connection between the control box and the lock.
How do I change the lock opening direction of my 70170?
The lock itself is non-handed. Only the module may have a specific handing.
How can I change the board’s audible signals?
Refer to the sound configuration procedure.
The interlocking function of my 70170 is not working. What should I do?
Check the wiring.
The bolts of my 70170 do not line up correctly the strike. What should I do?
File the bolt hole
My 70170 powers off during locking. What should I do?
Check that the power supply provides sufficient power (36 W is required).
How do I wire my 70170?
Refer to the wiring label attached inside the cover.
My 70170 no longer locks. What should I do?
Check the following: Verify if there is a power supply, the HB LED should be flashing; Verify if the strike magnet is being detected, CF LED; Verify the strap on J1; Verify the J2 connector.
My 70170 is not working. What should I do?
Check the cable connection between the control box and the lock.
70190
My 70190-lock no longer locks. What should I do?
Check that all required power supplies are ‘’ON’’ on the control board and confirm that the strike magnets are detected by checking the CF LED.
How do I wire my 70190 lock?
To wire your 70190, refer to the wiring label attached inside the cover.
My 70190 lock powers off during locking. What should I do?
Check that the power supply provides sufficient power.
The bolts of my 70190 do not line up correctly with the strike. What should I do?
Adjust the height of the strike.
My 70190-lock is malfunctioning. What should I do?
Check that no object or debris is obstructing the lock mechanism.
My 70190-lock indicates default when locking. What should I do?
Verify the bolt path and the height of the strike.
My 70190-lock indicates default when opening. What should I do?
Verify the bolt path of the 70190.
My 70190-lock no longer opens. What should I do?
Check the return spring.
My 70190-lock no longer locks. What should I do?
Check that all required power supplies are ‘’ON’’ on the control board and confirm that the strike magnets are detected by checking the CF LED.
My 70190-lock is very difficult to operate (electrical and mechanical). What should I do?
Perform the recommended lock maintenance.
My 70190-lock is not opening with the access control. What should I do?
Verify the opening command is reaching the lock control board.
My 70190-lock is jammed. What should I do?
Return the lock to the after-sales department.
e-DAS Flush Mount
My e-DAS does not lock. What should I do?
Check that power is present on all required cables.
How do I wire my e-DAS?
Refer to the wiring label attached inside the cover.
My e-DAS powers off during locking. What should I do?
Check that the power supply provides sufficient power.
The bolts do not line up correctly with the strike. What should I do?
Adjust the position of the strikes or of the doors as required.
How can I change the board’s audible signals?
Only the open and closed sounds can be disabled. Remove the jumper JP1.
My e-DAS is malfunctioning. What should I do?
Check that no object or debris is obstructing the lock mechanism.
My e-DAS indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
My e-DAS indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
My e-DAS no longer opens. What should I do?
Check the following: Verify the power supply HB LED; Verify the opening request (push button or credential).
My e-DAS no longer locks. What should I do?
Check that all required power supplies are ‘’ON’’ on the control board and confirm that the strike magnets are detected by checking the CF LED.
My e-DAS is very difficult to operate (electrical and mechanical). What should I do?
Perform the recommended lock maintenance.
My e-DAS is not opening with the access control. What should I do?
Verify the opening command is reaching the lock control board
My e-DAS is jammed. What should I do?
Return the lock to the after-sales department
e-DAS Line (2 V or 1 V)
My e-DAS no longer locks. What should I do?
Check that all required power supplies are ‘’ON’’ on the control board and confirm that the strike magnets are detected by checking the CF LED.
My e-DAS chimes after several locking attempts. What should I do?
Adjust the strike height.
How do I wire my e-DAS?
Refer to the wiring label attached inside the cover.
My e-DAS powers off during locking. What should I do?
Check that the power supply provides sufficient power
How can I change the board’s audible signals?
Only the open and closed sounds can be disabled. Remove the jumper JP1.
My e-DAS is malfunctioning. What should I do?
Check that no object or debris is obstructing the lock mechanism.
My e-DAS indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
My e-DAS indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
My e-DAS no longer opens. What should I do?
Check the following: Verify the power supply HB LED; Verify the opening request (push button or credential).
My e-DAS no longer locks. What should I do?
Check that all required power supplies are ‘’ON’’ on the control board and confirm that the strike magnets are detected by checking the CF LED.
My e-DAS is very difficult to operate (electrical and mechanical). What should I do?
Perform the recommended lock maintenance.
My e-DAS is not opening with the access control. What should I do?
Verify the opening command is reaching the lock control board
My e-DAS is jammed. What should I do?
Return the lock to the after-sales department
e-Lock SP
The relay selection jumper has been torn off my e-Lock SP. What should I do?
When the relay selection jumper has been torn off an e-Lock SP, the best course of action is to change the control board.
How can I disable the board’s audible signals?
Press and hold the RAZ push button for 10 sec. (reset to factory default + Audible signal RAZ except DEFAULT)
Can I change the RAL color of my e-Lock SP?
To change the RAL color of your e-Lock SP, return it to the factory for painting in a RAL color of your choice.
My e-Lock SP does not lock. What should I do?
Check the following:
- Verify if there is a power supply, the HB LED should be flashing
- Verify if the strike magnet is being detected, CF LED
- Verify the fire alarm voltage on the relay (24 or 48 VDC)
- Verify the status of the BBG (emergency door release device).
How do I wire my e-Lock SP?
To wire your e-Lock SP, refer to the wiring label attached inside the cover.
My e-Lock SP powers off during locking. What should I do?
Check that the power supply provides sufficient power (36 W is required).
The bolts do not line up correctly with the strike. What should I do?
Shim the lock or the Y-strike.
My e-Lock SP indicates default when locking. What should I do?
Verify the bolt path LED PS, then readjust the FDC_PS setting.
My e-Lock SP indicates default when opening. What should I do?
Verify the bolt path LED PR, then readjust the FDC_PR setting.
My e-Lock SP no longer opens. What should I do?
Check the following:
- Verify the power supply HB LED
- Verify the opening request PB LED (push button or credential).
My e-Lock SP does not lock. What should I do?
Check the following:
- Verify if there is a power supply. If there is, the HB LED should be flashing.
- Verify if the strike magnet is being detected, CF LED.
- Verify the SSI relay and the status of the BBG (emergency door release device).
e-Lock, e-BR and VM Line
How can I disable the opening from the push button?
Modify the lock configuration by assigning the push button to an available relay output.
My lock no longer locks. What should I do?
Check the following: Verify if there is a power supply, the HB LED should be flashing; Verify if the strike magnet is being detected, CF LED; Verify the strap on J2.
My lock no longer opens. What should I do?
Check the following: Verify the power supply HB LED; Verify the opening request BP LED (push button or credential) or the O LED (opening).
The push button no longer opens with electricity. What should I do?
Replace the push button.
The lock indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
The lock indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
The bolts do not line up correctly with the strike. What should I do?
Shim the Y lock or strike, then file the bolt hole for the tubular strike or plate.
How can I control the knurled handle of my SERSYS lock?
An Adhoc module is required and a BBG (emergency door release device) must also be used to power the system.
The lock powers off during locking. What should I do?
Check that the power supply provides sufficient power (36 W is required).
The relay selection jumper has been removed. What should I do?
Change the control board.
How do I wire my lock?
Refer to the wiring label attached inside the cover.
My lock does not lock. What should I do?
Check the following: Verify if there is a power supply, the HB LED should be flashing; Verify if the strike magnet is being detected, CF LED; Verify the strap on J2.
How do I change my lock's opening direction?
Return to factory or reorder the right lock
I need to recut my lock. Is that possible and what should I do?
Only the 2500 e-Lock models can be recut. Return them to the factory.
How can I change my lock’s RAL color?
Return to factory for painting
How can I disable the board’s audible signals?
Press and hold for 10 sec the RAZ push button (reset to factory default + Audible signal RAZ except DEFAULT)
The selected strike is not suitable for my lock. What should I do?
Change the strike.
SIMPLY
My SIMPLY is malfunctioning. What should I do?
Check that no object or debris is obstructing the lock mechanism.
My SIMPLY is jammed. What should I do?
Return the lock to the after-sales department
My SIMPLY is not opening with the access control. What should I do?
Check the connector pinout and confirm that the opening command is reaching the lock control board.
My SIMPLY is very difficult to operate (electrical and mechanical). What should I do?
Perform the recommended lock maintenance.
My SIMPLY no longer unlocks with the cylinder. What should I do?
Return the lock to the technical support department for inspection.
My SIMPLY no longer locks. What should I do?
Check the following: Verify if there is a power supply, the HB LED should be flashing; Verify if the strike magnet is being detected, CF LED; Verify the strap on J1; Verify the J2 connector.
My SIMPLY lock no longer opens. What should I do?
Check the following: Verify the power supply HB LED; Verify the opening request BP LED (push button or credential) or the BP LED (push button).
My SIMPLY indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
My SIMPLY indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
How do I change my SIMPLY's opening direction?
Return to factory or reorder the right lock
How can I change the board’s audible signals?
Refer to the sound configuration procedure.
The interlocking function of my SIMPLY is not working. What should I do?
Check the wiring.
The bolts of my SIMPLY do not line up correctly with the strike. What should I do?
Shim the Y lock or strike, file the bolt hole for the tubular strike or plate;
My SIMPLY powers off during locking. What should I do?
Check that the power supply provides sufficient power (36 W is required).
How do I wire my SIMPLY?
Refer to the wiring label attached inside the cover.
My SIMPLY no longer locks. What should I do?
Check the following: Verify if there is a power supply, the HB LED should be flashing; Verify if the strike magnet is being detected, CF LED; Verify the strap on J1; Verify the J2 connector.
My SIMPLY is not working. What should I do?
Check the cable connection between the control box and the lock.
SL4
The relay selection jumper has been torn off my SL4. What should I do?
The best course of action in this case is to change the control board.
How can I disable the board’s audible signals for my SL4?
Press and hold for 10 sec the RAZ push button (reset to factory default + Audible signal RAZ except DEFAULT)
Can I change the RAL color of my SL4 lock?
You can, by returning the lock to factory for painting in the RAL color of your choice.
How do I change my SL4's opening direction?
You can’t manually change the opening direction of your SL4. To do it, return the lock to the factory or reorder the right lock.
My SL4-lock no longer locks. What should I do?
Check the following:
- Verify if there is a power supply, the HB LED should be flashing.
- Verify if the strike magnet is being detected, CF LED.
- Verify the strap on J2.
How do I wire my SL4-lock?
To wire your SL4-lock, refer to the wiring label attached inside the cover.
My SL4-lock powers off during locking. What should I do?
Check that the power supply provides sufficient power (36 W is required).
The bolts of my SL4 do not line up correctly with the strike. What should I do?
Shim the lock or the Y-strike.
My SL4-lock does not unlock during a power failure. What should I do?
Check the internal battery connection.
My SL4 indicates default when locking. What should I do?
Verify the bolt path LED PS, readjust the FDC_PS setting.
My SL4 indicates default when opening. What should I do?
Verify the bolt path LED PR, readjust the FDC_PR setting.
My SL4 no longer opens. What should I do?
Check the following:
- Verify the power supply HB LED
- Verify the opening request BP LED (push button or credential).
My SL4 no longer locks. What should I do?
Check the following:
- Verify if there is a power supply, the HB LED should be flashing.
- Verify if the strike magnet is being detected, CF LED
- Verify the strap on J2.
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